Last updated: 3 August 2026
This Privacy Policy explains how My Elite Cars handles personal information submitted through this website or provided during a service enquiry.
Controller and contact
The data controller for this website is Dream Sun Travel S.L., trading as My Elite Cars, RUC 52745928-9-057, Avenida Balboa, Calle 50, Torre Global Bank, Ciudad de Panamá, Panamá.
Privacy requests may be sent to enquiries@myelitecars.com or to the registered address above.
Information we collect
We may collect your name, email address, telephone or WhatsApp number, travel dates, destinations, passenger numbers, luggage details, service preferences and any other information you choose to include in an enquiry.
Please do not send payment-card details, passwords, identity documents or sensitive information through the enquiry form.
How we use it
We use this information to review your request, ask relevant questions, check suitable local arrangements, prepare a proposal, coordinate a confirmed service and respond to related support needs.
We do not sell personal information. We do not use enquiry details to build unrelated marketing lists.
Sharing with service partners
When necessary to assess or fulfil a request, relevant itinerary details may be shared with an appropriate local operator or service provider. We share only the information reasonably needed to check availability, prepare the requested service or coordinate a confirmed journey.
Legal grounds
Depending on the context, we process information because you asked us to take steps before entering into an agreement, because it is necessary to coordinate an agreed service, because we have a legitimate interest in responding to and safeguarding genuine enquiries, or because the law requires it.
International processing
Your journey may involve a destination outside your country of residence. Information may therefore be processed by service providers in the destination requested. We take reasonable steps to limit the information shared and use it only for the stated journey or enquiry.
Retention
Enquiry emails and related correspondence are normally retained for up to 12 months after the last meaningful contact, then deleted unless the request proceeds to a contract, a longer period is required by law, or the information is needed for an active complaint, dispute or legal claim. Contract, payment and accounting records may be retained for the period required by applicable law.
Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, loss or misuse. No internet or email transmission can be guaranteed to be completely secure.
Your choices and rights
Subject to the law that applies to you, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or withdraw consent where consent is the basis used. You may also lodge a complaint with the relevant data-protection authority.
Contact
For a privacy request or question, email enquiries@myelitecars.com with the subject “Privacy request”. You may also write to Dream Sun Travel S.L. at Avenida Balboa, Calle 50, Torre Global Bank, Ciudad de Panamá, Panamá. We may need to verify your identity before acting on a request.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The date shown on this page identifies the latest published version.